Friendly staff, a carefully curated selection of plants, great prices and a dash of business savvy have earned Kopke’s Greenhouse two People’s Choice award wins in the categories of Best Garden Center/Greenhouse and Best Customer Service.
These impressive wins come as no surprise to customers who know that Kopke’s stocks plants expertly selected with them in mind. With 45 years in business, staff help customers choose from a range of gardening options, from easy-to-grow to more advanced. Those with a proven green thumb will find rare varieties that transform their hard-earned wisdom into beautiful blooms and a head-turning landscape.
“We try to make sure that we have plants that are easy to grow, plants that are maybe more intermediate level and, of course, plants that you really need to know what you’re doing if you want them to perform the way they do in the catalog,” said Josh Smith, vice president of Kopke’s Fruit of the Bloom Inc.
Seasonal offerings vary each year, with staples typically including annuals such as petunias, geraniums and marigolds, as well as tomatoes, peppers and hot peppers. But regardless of the season, Kopke’s shoppers can rest assured that the selection was carefully chosen with an eye toward how well each plant performs in the varying climates and microclimates of southern Wisconsin.
“Our typical spring season starts the year before,” said Smith. For example, the shipment process for fertilizers and soils ensures they’re delivered by February, allowing Kopke’s to have everything customers need lined up in time for growing season.
Another key to Kopke’s success: great prices, which draw in new customers and glowing online reviews that praise the retailer as “reasonably priced,” especially for “the amount of plants you get.”
Kopke’s Greenhouse’s stellar customer service comes from knowledgeable staff who don’t just help shoppers find plant varieties that fit their goals. They help customers brainstorm garden designs and assortments that complement each other.
This great shopping experience didn’t happen by accident. Instead, it comes from the smart business strategy of Kopke’s leadership team.
“Our incredible staff creates the value our customers experience. We listen, we learn and we give our customers the best possible service, selection and quality they will find in our area,” he said. “The expertise and careful attention to the details that permeate our culture and drive to delight our customers is something I’m super proud to talk about to anyone who will listen.”
But in the end, it’s the friendly, highly knowledgeable staff that have kept Kopke’s customers coming back for more than four decades. As Smith said, it’s “simply having those faces that they see every year on the floor to help them, who oftentimes know their name and say hi when they walk in the door.”
Kopke’s Greenhouse is located at 1828 Sand Hill Road in Oregon, Wisconsin. For more information, visit kopkesgreenhouse.com or call 608.835.7569.
