The Office of the Nevada Attorney General announced recently that DIRECTV would pay $13.25 million to settle consumer protection allegations of deceptive practices. As a result of an investigation into DIRECTV, 49 states and the District of Columbia alleged that the satellite TV provider engaged in deceptive and unfair sales practices.
The Executive Committee leading the multi-state investigation included Nevada, Tennessee, Massachusetts, North Carolina, Ohio, Oregon, Pennsylvania and Texas. Nevada will receive $605,000 as it share of the settlement. In addition to the $13.25 million payment, DIRECTV also agreed to pay restitution to consumers and to alter its business practices in the future.
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"These instances of a company's failure to disclose pricing and service contract commitments are victimizing the consumer," said Nevada Attorney General Catherine Cortez Masto. "We will continue to investigate these complaints and hold companies responsible for their deceptive trade practices."
Unresolved complaints previously sent to DIRECTV or the Attorney General that involve conduct addressed in the settlement and which occurred after Jan. 1, 2007 are eligible for the restitution program. Additionally, consumers can file a complaint with DIRECTV or the Attorney General by June 9, 2011 to be considered for the restitution program as long as the complaint is about activity that occurred after Jan. 1, 2007.
Consumers who have complaints against the company for deceptive practices dating from Jan. 1, 2007 forward and believe they may be eligible for a refund may go to www.directv.com/ag or call the company at (800) DIRECTV. Consumers may also contact the Nevada Attorney General's Bureau of Consumer Protection hotline at (702) 486-3132 to obtain information about filing a written complaint.