Restaurants have struck a tentative peace with third party apps, which can make ordering easier but charge high commissions for the privilege.
A state order designed to assist restaurants that have begun delivery service amid the COVID-19 coronavirus crisis could give a needed boost to some mom-and-pop shops.
High fees, slow delivery and lack of control frustrate local businesses. “Does the client know they’re not dealing with the restaurant at all?” asked one owner.
While dine-in traffic has slowed or stagnated, deliveries through services like Madison's EatStreet jumped 20 percent from 2012 to 2017.
The Madison meal-ordering service says it operates in more than 250 cities nationwide.
NEW YORK — On-demand apps make life easier: A few taps on my phone and I can get a cab in minutes.
With new offices overlooking Lake Monona, the rapidly growing company already serves 75 cities.