Madison, WI 53713
About Zimbrick Buick GMC West
COVID-19 Specific Information and Services
Dear Friends - We Are Open to Serve You
For the past 2 weeks, we closed all dealership operations for the health and safety of employees and customers, but have been busy. We have been available for emergency service, directed primarily at First Responders, and those in the medical profession who have emergency transportation needs. This week, we have done an extensive “deep clean” of all dealerships. We will continue to sanitize all touchpoints. We have heard from many of you, and appreciate your supportive comment regarding our decision to close operations. Finally, during this 2 week shutdown, we paid all employees in full.
Governor Evers, in his initial Order, classified vehicle sales & service facilities to be “essential services”. On April 8, we will reopen, but will continue to make the health and safety of employees and customers our highest priority. As of the date of this letter, we have not had an employee test positive for COVID-19, but we will continue to monitor the situation and take appropriate action if that occurs. When we open, we will take additional steps to keep health and safety as our priority. Some of those actions include:
We modified our staffing and schedules to increase social distancing and continue to stay focused on an enhanced cleaning process
-We have gone to split shifts during opening hours, where as little as one-third of our workforce will be at the dealerships. We also have new hours (Service & Parts & Body Shops- Monday through Friday 8 a.m. - 5:00 p.m.; Sales- Monday through Friday 9 a.m.-5 p.m., Saturday 9 a.m.-3:00 p.m.). In reducing hours and staff, we will enhance “social distancing”, doing our best to lessen the possibility of spreading of the virus. We are very confident that our level of service will not decline.
We want you to enjoy the shopping experience, but one person at a time
- Although we believe that vehicle shopping is a family experience, we ask that you come in to the dealership one person at a time when we open, to help us maintain social distancing. We can do this best if you make a sales or service appointment, and we will do what is most convenient for you.
We will strive for safety and convenience. We will meet you at the dealership, at your home, or at a place that is most convenient to you.
- For service, you have several options-use our drop box, make an appointment request on line, or come to the dealership. If you choose to come in for service or parts, we will emphasize social distancing. When your vehicle is in for service, we will sanitize all touch points when we start the work and when we are done. We can take payment over the phone. We can provide a “no touch” experience for service work. While we have good supply of parts, this also may diminish over time and could affect our ability to service some vehicles. Finally, in an effort to minimize the possibility of the spread of the virus through minimizing contact, we will not be washing vehicles after service at this time.
- For our body shops, we can make estimates and repair easy for you. You can drop off your vehicle, drive in to one of our estimating centers, or we can do photo estimates. Like our service operations, parts availability may become a factor as time goes on.
- For sales, we have enhanced our digital capabilities and can facilitate most of the sales process online. We have an excellent new vehicle inventory and most manufacturers have extended new vehicle incentives through April. However, most manufacturing plants have temporarily closed, so our selection is at its peak today. We also have an excellent supply of used vehicles, but this will also decrease as many auctions have also temporarily closed.
Thank you for your continued loyalty. The Zimbrick team is ready to serve you. Stay healthy, stay safe, and stay in touch.
Thomas J. Zimbrick
Chief Executive Officer