Judith Faulkner, the CEO and founder of the massive health care IT company Epic Systems in Verona, is once again defending her company against criticisms of the company's record on interoperability in a rare interview with the media.
Interoperability — the ability to exchange electronic health care records data between two providers — is something Epic has taken heat for in the past, with critics asserting that the company's software effectively blocks data exchange. Perhaps the most well-known criticisms came in a Mother Jones article published last year, alleging Epic "has helped create a fragmented system that leaves doctors unable to trade information across practices or hospitals."
In a Healthcare IT News article published Monday, Faulkner and other company officials defended Epic's record, pointing to solid reviews on its interoperability by third-party analysts and also noting the complex nature of the software.
"It's an interesting thing about interoperability — people think it just all of kind of magically comes together," Faulkner said. "You would think: Why couldn't I take the system that UCLA has and have that be the system that University of Chicago uses? You'd think it would be just fine, but typically it isn't."
Faulkner added: "I don't think there's any system more open than we are."